Microsoft has introduced new Teams Calling enhancements to provide a more streamlined calling experience for users. The improvements will allow for a better workflow as users who are already engaging online will now have more integration as well as richer calling features at their fingertips.
The Calls app now integrates the dial pad, call history, voicemail, contacts, and settings into a single location for easier and more intuitive access for all calling needs. Call recordings can now be saved to OneDrive for Business and SharePoint, which enables the ability to share recordings with external guests, allows quicker access to transcripts, and provides greater storage capacity. The enhancements also include CarPlay support so that users can now place and receive calls via Teams when they are on the move.
Additionally, spam identification reduces the frustrations of those pesky, disruptive calls so that workflow isn’t unnecessarily interrupted. This new Teams feature also digitally attests outgoing calls to prevent them from being rejected by external recipients.
The app update already allows users to place and receive calls from several different endpoints, but starting in early 2021, Teams will allow users to shift calls between mobile and desktop using a new interface on the app. Additional features that have been added include call merge, low-data mode and enhanced reverse number lookup.
Microsoft has also added some business specific calling capabilities including collaborative calling which allows teams to integrate call queues into a specific channel enabling collaboration and information sharing before, during and after a call. In early 2021, this will include the ability to create new channels that are voice-enabled. Other new capabilities are Certified Contact Center solutions, allowing providers to attain Microsoft certification for their solutions, resilient calling features and call transfer ring-back.